Machine Shop Job, Wichita, KS

Duties and Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

• Communicate and work with customers with regard to schedule changes, ECO requests, requirements and schedules and customer tracking requirements updates, including POISR, Boots, FLT, Open Order Reports, 45 Report and recovery schedules
• Track projects, create/manage timelines (LOBs/ HBs) and facilitate day-to-day operational aspects of the program using the Expedite Report and customer-provided forecast. This includes communication with management on budget goals. Provide accurate information in a timely manner.
• Maintain a positive and professional working relationship with all buyers and customers
• Ensure internal and external issues are communicated and rectified quickly and accurately, ensuring management is aware, anticipating issues when possible and resolving prior to escalation
• Monitor purchase orders placed within the company for special need items, customer-provided tooling, expedite charges, non-recurring engineering fees and tooling charges
• Monitor/enter all customer purchase orders, verifying Lead Time, Pricing, Quality Codes and Engineering Rev Levels
• Communicate customer feedback to Metal Arts Machine Co. internal customers to include priorities, quality, delivery and Engineering Change Requests (ECRs)
• Update and monitor customer delivery schedule status daily using the Expedite Report and communicate any problems with the appropriate departments and/or customers
• Prepare data and/or presentations as part of program management reviews (internal and external) and other required meetings
• Monthly customer open order report/Min/Max reporting to MA open orders to ensure demand/WIP are accurate
• Process RMAs as required. Coordinate RMAs and ensure a timely resolution
• Monitor customer-provided forecasts and give recommendations to production flow
• Accomplish daily tasks with quality work, discipline and a sense of urgency
• Create processing POs and status of processing ops to ensure support of delivery schedule
• Ensure written and oral communications are professional
• Make recommendations to improve processes
• Coordinate communication between internal support groups and customers to address all requests for information, quality issues, schedule priorities, delivery performance, engineering revisions and demand
• Ensure internal departments are supporting customer delivery schedule
  Must be able to provide a response to RFQs (spares/expedites) as needed

Computer Skills

To perform this job successfully, an individual should have knowledge of the Microsoft Platform, including Word, Excel, Outlook, Access and PowerPoint. Knowledge of an MRP/ERP system, preferably JobBOSS, is preferred.

Education/Experience

• High school diploma or General Education Degree (GED)
• Two to four years related experience and/or training or equivalent combination of education and experience

Specialized Training

• Three or more years of customer service or program management experience preferred
• MRP or ERP system experience beneficial
• Machine shop understanding a plus
• Aviation background helpful

Knowledge, Skills and Other Abilities

• • Ability to manage without authority
  • Willingness to apply a hands-on approach in supporting customer activities and to step in when needed, not just observe
  • Strong ability to set priorities, solve problems and be resourceful when under pressure
    Excellent planning, organizational, time management and personal interfacing skills
  • Polished professional with outgoing attitude, be a team player and enjoy making guests feel welcome
  • Good typing skills, high level of proficiency with general office PC applications (Microsoft Word, Excel and PowerPoint) and comfortable with learning new applications as required
  • Proven job diligence, dedication and attention to detail
  • Quality orientated; must understand requirements of AS9102
  • Comfort and experience interfacing with various levels of staff and management while working in a fast-paced environment

Familiarity and working knowledge of general office machines, such as fax, copier, printers and scanners

• Demonstrate excellent written and verbal communication skills with the public, other employees and vendors
• Must demonstrate a sense of urgency and dedication to supporting customer requirements
  Must be motivated, reliable and able to work with minimal supervision
• Working knowledge of MRP/ERP systems
• Commitment to work overtime on occasion

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use their hands. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts.

The noise level in the work environment is usually moderate.